Shipping policy
Shipping Policy
Thank you for shopping with Decakart.in. We are committed to delivering your order in a timely and secure manner across India.
• Shipping Coverage
We currently ship across India. Orders can be delivered to most serviceable PIN codes.
• Order Processing Time
All orders are processed within 1–2 business days after order confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Cash on Delivery (COD) orders may require verification before dispatch.
• Delivery Time
Estimated delivery time is up to 7 business days from the date of dispatch.
Delivery timelines may vary slightly depending on your location and courier availability.
Remote or rural areas may require additional time.
• Shipping Charges
Shipping charges (if any) will be displayed at checkout.
We may offer free shipping promotions from time to time.
• Cash on Delivery (COD)
COD is available on eligible orders across India.
Please ensure someone is available at the delivery address to receive and pay for the order.
We reserve the right to cancel COD orders in case of repeated non-acceptance.
• Order Tracking
Once your order is shipped, you will receive tracking details via:
Sms
You can track your shipment using the provided tracking link.
Delivery Delays
While we strive to deliver within 7 days, delays may occur due to:
Natural calamitiesC
ourier partner delays
High order volumes
Public holidays
Unforeseen circumstances
We appreciate your patience in such situations.
• Incorrect Address
Please ensure your shipping address and contact details are accurate.
We are not responsible for delivery failures due to incorrect or incomplete address details provided by the customer.
• 7-Day Return Policy
We offer a 7-day return policy from the date of delivery.
To be eligible for a return:
The item must be unused and in its original condition.
The item must be in the original packaging.
Return request must be raised within 7 days of delivery.
Proof of purchase (Order ID / Invoice) is required.
• Contact Us
If you have any questions about your shipment, please contact us at:
Email: [decakartindia@gmail.com]
Customer Support Hours: [24/7]